Jinsong Liu
jinsongliu@yahoo.comCupertino, CA

https://www.linkedin.com/in/liujinsong(408) 219-7991

 

SUMMARY

Solutions Architect/Software Engineer/Developer Services Manager/Solution Partner Manager with demonstrated experience in Unified Communication/Contact Center, Wireless Mobility, Networking & Security, Cisco Unified Computing System and Data Center. 

Strong programming skills, scripting and SQL. Very strong data analytical and troubleshooting skills dealing with complex multi-tier architecture. Outstanding utility tool building skills to drive fastest problem resolution and maximize productivity. Excels at multi-tasking in fast-paced environment demanding proficient organizational and interpersonal skills.

Excellent leadership experience leading technical support team providing customer care to ISV solution partners and API developers. Expert experience of Cisco DevNet and Cisco Solution Partner Program working with broad Cisco ISV partners.

TECHNICAL SKILLS

Cisco Product: Cisco Unified Communication Manager, Cisco Unified Contact Center, Cisco IOS Gateway, Cisco Wireless/Location (CMX), Cisco Unified Computing System, Cisco Intercloud Fabric, Cisco OpenStack Neutron, Cisco ACI APIC, Cisco IoT, Firewall,VPN,IDS, Firewall, Physical Security

Protocols: IOS TCL/VXML, EEM, GED-188,GED-125,JTAPI,Video Surveillance Management, Syslog,Radius,SIP,MGCP,SCCP, Call Control,TCP/IP,VoIP, H.450,H.323,OpenStack,SDN,H.264,MPEG

Programming: JAVA,C++,C,KSH,Perl,Python,JavaScript,JSON,Object Oriented  Design, SQL, Relational Database, Stored Procedure Scripting, SOAP,XML,WSDL,RESTful,HTML,NoSQL,mongoDB

Tools: Eclipse, MS Visual Studio, soapUI, cURL, Wireshark, Salesforce,Salesforce DB Loader, Excels,,Smartsheet,Jive,Visio,Hadoop, Oracle Customer Care

Server: RedHat Linux, IBM AIX (UNIX), Microsoft Windows, DEC VAX/VMS

Certification: Cisco Certified Network Associate (CCNA)

PROFESSIONAL EXPERIENCE

CISCO SYSTEMS, San Jose, CA 2013 - 2015

Senior Partner Program Manager, Cisco Solution Partner Program 

 

Responsible for thought leadership for Cisco Compatible Testing program framework and operation excellence, working with cross-functional teams identifying and onboard key Cisco technologies offerings for ISV partners, enhance program to attract and enable partners to be SaaS ready for Cisco Powered Cloud Infrastructure

·   Provided architecture level solution consultation to ISV partners to guide them to integrate with the right Cisco technology product and fully leverage Cisco technical & GTM enablement

·   Led Cisco cross functional teams from sales, marketing & partner organization to do business planning , system development & marketing communication of UCS “Platform Ready” & BE6000 “Co-Resident” program which offers ISVs paths to be SaaS Ready

·   Aligned all Cisco teams to provide technical support, sandbox and testing to offer solution partner consistent experience

·   In charge of defining Cisco Compatible program framework & best practice to offer partner consistent testing  experience working with Cisco testing teams

·   Managed IVT operation cross dozens of testing teams to drive operation efficiency and consistency

·   Built and led a localized Solution Partner Program operation in China/Japan/ South Korea to serve local solution partners

·   Built custom business metric, analytic report & dashboard for Cisco Operation Committee

·   Made significant contributions to the system re-built of Solution Partner Program portal by providing rich insight business & operation knowledge from business requirement to UAT testing.

Senior Manager2008 – 2013

Developer Services of Cisco Developer Support
  

Responsible of building & leading onshore & offshore Developer Support engineers building Cisco API SDK and providing scalable and consistent API support to broad ISV & handling all partner escalations

·   Started from planning, staffing and managing daily operation of Cisco developer support teams both onshore and offshore. Worked with multiple Cisco Vendor like Infosys, HCL, Techmahindra, Global Logic and KPI so as to scale and cover various Cisco open APIs

·   Led the development of Cisco API SDK Guidelines for cross Cisco technology group to deliver quality API SDKs to enable ISVs building value-add solutions with Cisco technology products

·   Led the offshore Wireless Location API support team to develop WSDL out of existing SOAP/XML Wireless Location APIs so as to allow developers to program in their preferred language. Also built SDK with plugins for Eclipse & Microsoft Visual Studio.

·   Led the China team design and developed a load test tool for Cisco Unified Communication Manager via Cisco Camelot

·   Established a testing lab in San Jose Cisco Campus DMZ zone for Unified Computing System (UCS) from planning, property acquisition, DMZ cage building to actual device configuration.

 

Technical Leader2001 - 2008

Developer Support 

Serving as subject matter expert on Cisco API covering Cisco IOS Voice Gateway, Cisco Unified Communication Manager, Contact Center, Cisco Mobility & Cisco physical safety and security products, also built solutions for service providers, supporting developers’ API integration issues via Cisco standard product support ticketing system (Oracle’s Cisco Customer Care), provide API consultation to developers

·   Designed and developed several VoIP solutions using Cisco IOS TCL/VXML API for service providers like Verizon, SingTel, France Telecom, China Unicom & NTT DoCoMo.

·   Designed and implemented Cisco IOS bundled VoIP solutions delivering services like h450 call transfer and class 5 services for analog phones and 2 B-Chanel transfer

·   Developed tools for trouble-shooting integrations issues around Cisco UCM/UCCE/CVP/IOS.

·   Developed POC for Hospital Child Security Alerting System to track new born babies leveraging Cisco's technologies like Cisco AON, passive & active RFID, wireless location services offered by Cisco Wireless Mobility Service Engine

EDUCATION

PhD Electronic Engineering, Dublin City University

MSc Applied Mathematics, Dublin City University

BSc Applied Mathematics, Shanghai University